Shipping and Returns
Independent Dealer Products Damages/Returns Policy
Problems With Shipped Orders:
1. We must be notified in writing, via email or fax of any problems with a shipment. This notification must be received no later than five business days after the shipment is delivered.
2. If you are missing a product we will send the item out to you. If the wrong item was sent, we will send a FedEx call tag to pick it up and send a replacement to you within 1-3 business days.
3. If you do not wish to receive a replacement and instead would like a credit, we will issue a credit in our system and apply it to the invoice (if on a Net 30 account) or credit back your credit card. We will then mail or fax you a copy of the credit memo.
4. Failure to notify us in writing within five business days may result in no credit or no replacement being issued.
Return Policy for Non-Damaged Items:
1. We accept returns up to 30 days from the date of the invoice.
2. We must be notified in writing, via email or fax of the return and the reason for the product being returned.
3. We will issue you a return authorization number and the address to send the product back to.
4. Returns can be shipped back with any carrier you choose, but must be insured. Items that arrive back to our warehouse damaged and are not insured will not receive a credit.
5. Once we receive the returned merchandise in like new condition we will issue the appropriate credit.
6. Returns will be subject to a 15% restocking fee. Please note this policy does not apply to defective items under warranty.
Return Policy for Damaged Items:
1. There is a time limit on how long a claim can be filed with the shipping company for damaged merchandise. Therefore, we must be notified within 48 hours of the shipment being delivered in order to file a damage claim.
2. We must be notified in writing via fax or email of the damage. When you have a shipment that is coming truck freight, always sign it “subject to inspection” if you are not able to open it right away. If you can clearly see any product is damaged while the driver is there, refuse the shipment and mark it damaged.
3. We will send a prompt replacement on damaged items. If you choose to opt for a credit, we will issue a credit in our system and apply it to the invoice (if a Net 30 account) or credit your credit card back.
4. Failure to notify us in writing within 48 hours of receiving the shipment may result in no credit or replacement being issued. Please note this policy does not apply to defective items under warranty.